It is MirrorSphere’s privacy policy to ensure that customer information is kept private and secure at all times and treated in the strictest of confidence.

All information is stored securely and used for the purposes for which it was provided. We do not sell or rent any information gathered about customers (whether gathered on line or via our normal working relationship) without your express permission.

• User privacy and data protection are human rights
• We have a duty of care to the people within our data Data is a liability, it should only be collected and processed when absolutely necessary
• We loathe spam as much as you do!
• We will never sell, rent or otherwise distribute or make public your personal information

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

• UK Data Protection Act 1988 (DPA)
• EU Data Protection Directive 1995 (DPD)
• EU General Data Protection Regulation 2018 (GDPR)
• Australian Privacy Act 1988 (APA)

This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer for clarification.

This website collects and uses personal information for the following reasons:

Site visitation tracking
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see  below).

GA makes use of cookies, details of which can be found on  Google’s developer guides.
FYI our  website uses the analytics.js implementation of GA.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

In addition to Google Analytics, this website may collect* information (held in the public domain) attributed to the IP address of the computer or device that is being used to access it. The information is supplied to us from  Whoisvisiting.com. Whoisvisiting.com is a service offered by Whoisdata Limited. The Whoisvisiting system does not use your IP address to identify you, the individual, in any way. No cookies are used by the Whoisvisiting system.

* The Whoisvisiting system will only lookup information when a static IP address is being used.
 Differences between a static and dynamic IP address.    More information about  how Whoisvisiting uses IP addresses.

Cookies
We use cookies to ensure that we give you the best experience on our website. The cookies on our site are used for Google Analytics and are not used for targeted marketing, only for website statistics. For more information on Google Analytics cookies please click here.

Our blog
Should you choose to add a comment to any posts that we have published on  our blog, the name and email address you enter with your comment will be saved to this website’s database, along with your computer’s IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third party data processors.

Only your name will be shown on the public-facing website although if the supplied email address is linked to a  Gravatar  account, your Gravatar photo will also be displayed.

Your comment and it’s associated personal data will remain on this site until we see fit to either a.)  remove the comment or b)  remove the blog post.

Should you wish to have the comment and it’s associated personal data deleted, please  email us here  using the email address that you commented with.

If you are under 16 years of age you MUST obtain parental consent before posting a comment on our blog.

NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website.

3rd party sites
Within the MirrorSphere website we may provide links to resources that we believe to be useful, such sites are operated by third parties under different privacy policies therefore we cannot accept any responsibility for their content or control of their policies.

Contact forms and email links
Should you choose to contact us using the contact form on our  Contact us page  or an email link like  this one, this is currently the only occasion where personal data will be stored on this website. This data is currently stored in an identifiable fashion; a limitation of the content management system that this website is build on (WordPress). In the near future we aim to change the storage of this data to a pseudonymous fashion meaning that the data would require additional processing using a separately stored ‘key’ before it could be used to identify an individual.

Pseudonymisation is a recent requirement of the GDPR which many web application developers are currently working to fully implement. We are committed to keeping it as a high priority and will implement it on this website as soon as we are able to.

As detailed above, if you submit a comment to a blog post published on this website or submit a form, some personal information will be stored within this website’s database. This data is currently stored in an identifiable fashion; a limitation of the content management system that this website is built on (WordPress). In the near future we  aim to change the storage of this data to a pseudonymous fashion meaning that the data would require additional processing using a separately stored ‘key’ before it could be used to identify an individual. Pseudonymisation is a recent requirement of the GDPR which many web application developers are currently working to fully implement. We are committed to keeping it as a high priority and will implement it on this website as soon as we are able to.

This website is hosted by  WPEngine  within a UK data centre located within the London  area. 
Wpengine Privacy Policy https://wpengine.com/legal/privacy/ 

We adhere to the following guidelines in relation to our email communications:

• emails will clearly identify us as the sender;
• emails sent to you for marketing purposes will include an option to unsubscribe from future email messages;
• you may unsubscribe from all mailing lists, with the exception of any emails regarding legal notices, invoicing, or license renewals;
• any third parties who send emails on our behalf will be required to comply with legislative requirements on unsolicited emails and the use of personal data;

We send emails from a number of different domains in both plain text and HTML email formats. Emails are usually sent using sender email addresses at: @mirrorsphere.com If you receive an email which claims to come from us but does not use these domains, or if you are suspicious that an email may not be approved by us, then please send a copy of the email to hello@mirrorsphere.com so we can investigate.

If you choose to join our email newsletter, the email address that you submit to us will be forwarded to  MailChimp  who provide us with email marketing services. We consider MailChimp to be a third party data processor. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems. 

Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by  requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list. 

If you are under 16 years of age you  MUST  obtain parental consent before joining our email newsletter. 

While your email address remains within the MailChimp database, you will receive periodic (approximately three times a year) newsletter-style emails from us. 

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out above. All 3 of these third parties are based in the USA and are  EU-U.S Privacy Shield  compliant. 

• Google (Privacy policy) 
• Mailchimp (Privacy policy) 
• Gravatar (Privacy policy) 

If you use our support services, we may collect the following types of information: (i) browser type, browser version, and operating systems being used; (ii) page load times; (iii) customer username; and (iv) IP address of the machine undertaking that session.

We may use such information for purposes which include but are not limited to:

• providing the products/services and any associated maintenance and technical support;
• providing incident and other alerts, and information about product upgrades, updates, renewals and product lifecycle changes;
• providing maintenance and technical support;
• providing information about product upgrades, updates and renewals; generating logs, statistics and reports on service usage, and service performance;
• evaluating, developing and enhancing products, services, and our infrastructure;
• planning development roadmaps and product lifecycle strategies;

Some services also collect or generate an ID code for each machine which reports back to us. This ID code is only used to enable us to distinguish between unique machines so that (i) we do not duplicate reports from the same source; (ii) we can determine the number of unique machines that are using the products and services; and (iii) we can troubleshoot service issues.

Certain services may include features that collect additional personal data for other purposes, as described below. For detailed information, please also refer to the applicable product or service description.

If you want to request any information about your personal data or believe that we are holding incorrect personal data on you, please contact hello@mirrorsphere.com. It is possible to obtain a copy of the information that we hold on you. A nominal charge of £10 may be made to cover administrative costs involved.

The data controller of this website is:
MirrorSphere limited, a UK Private limited Company with company number: 06388568 
Whose registered and operating office is:
Bloxham Mill
Barford Road
Bloxham
Banbury
Oxfordshire
OX15 4FF